Customer Experience Associate

📋 Description

• Serve as primary contact for customers via phone and email to gather test info.
• Provide timely, accurate, compassionate support across inquiries.
• Schedule mobile phlebotomy appointments.
• Collaborate with Sales on account setup, kit orders, and requisitions.
• Maintain detailed records and verify data accuracy per HIPAA.
• Escalate complex issues per protocol to ensure timely resolution.

🎯 Requirements

• High School diploma or equivalent required
• Associate or Bachelor's degree preferred
• Minimum 2 years of customer service experience
• Multilingual skills are a strong plus
• Strong verbal, written, and numerical communication abilities
• Experience with Microsoft Office and Google Workspace

🎁 Benefits

• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and company holidays
• Wellness and work-life benefits
• Employee referral program