Related skills
crm ecommerce zendesk multichannel support healthcare tech📋 Description
- Provide omni-channel support with accuracy, warmth, and efficiency.
- Deliver concierge-style end-to-end customer support.
- Own complex cases and escalations to resolution.
- Support high-value clinicians with white-glove care; seamless handoffs to Sales.
- Lead service recovery, turning challenging moments into loyalty.
- Respond to public reviews and social posts.
🎯 Requirements
- 2+ years of customer support experience, ideally in ecommerce or healthcare tech.
- Strong written and verbal communication skills for both direct and public interactions.
- Proven ability to provide white-glove support and handle sensitive escalations.
- Familiarity with CRM/ticketing systems (Zendesk preferred).
- A proactive, problem-solving mindset with excellent judgment under pressure.
- Collaborative by nature. A team player who makes the group stronger.
🎁 Benefits
- Paid-time off
- Medical/Dental/Vision, Disability + Life Insurance
- One Medical membership
- Parental Leave
- 401k Matching
- Work from home equipment stipend
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