Related skills
salesforce twilio microsoft office google suite lims📋 Description
- Deals with internal/external customers by phone/email to gather missing info for test samples.
- Collects patient, physician, billing, and test information per protocol.
- Communicates test status per protocol; resends results when needed.
- Schedules mobile phlebotomy; triages customer technical issues.
- Supports Sales with account setup, kit orders, and order tracking.
- Responds to inquiries and documents interactions; HIPAA and PHI handling.
🎯 Requirements
- High School degree or equivalent required; undergraduate degree preferred.
- At least 2 years of customer service experience.
- Multilingual skills are a strong plus.
- Knowledge of customer service principles and issue resolution.
- Proficient with Microsoft Office and Google Suite.
- Experience with Salesforce, LIMS, and Twilio preferred.
🎁 Benefits
- Medical, dental, vision, life and disability plans.
- Free testing for employees and families; fertility care benefits.
- Pregnancy and baby bonding leave.
- 401(k) benefits and commuter benefits.
- Generous employee referral program.
- Commuter benefits and additional perks.
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