Customer Experience & Analytics (Senior Associate)

Added
5 hours ago
Type
Full time
Salary
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๐Ÿ“‹ Description

  • Onboard and support district/school clients; diagnose issues.
  • Partner with internal teams to navigate product and tools.
  • Manage project workplans for activity creation and QA/QC in JIRA.
  • Create and maintain knowledge base articles and processes.
  • Co-create and maintain AI activity creation processes; drive improvements.
  • Coordinate with district IT teams to enable successful implementations.

๐ŸŽฏ Requirements

  • Bachelor's degree in any field
  • 2โ€“5 years of operations, PM, tech support, or data analytics
  • Exceptional attention to detail and deadline-driven
  • Strong data acumen; synthesize qualitative and quantitative data
  • Clear, concise communicator; influence stakeholders
  • Eager to learn and innovate with AI; comfortable with ambiguity

๐ŸŽ Benefits

  • Fully remote position for US-based candidates.
  • Growth path as operations leader and tech contributor.
  • Cross-functional collaboration with Product, Success, and AI teams.
  • Work with AI tools like Claude, Claude Code, and ChatGPT.
  • Collaborative, entrepreneurial culture.
  • Some national travel may be required.
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