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intercom zendesk e-commerce kustomer📋 Description
- Interact with buyers and sellers with a customer-first attitude ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments and general questions with high quality and in a timely manner.
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
🎯 Requirements
- Open to overnight shift from 8pm-5am PST.
- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of E-commerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Proactive problem-solver and process-improver.
🎁 Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support (home office setup allowance; monthly cell phone & internet allowance)
- Care Benefits (wellness allowance; childcare allowance; family planning support)
- Retirement: 401k with employer match and international pension plans
- Parental Leave: 16 weeks paid parental leave
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