Related skills
communication customer service problem solving empathy multichannel support📋 Description
- Frontline support for customers on holiday; resolve complaints efficiently.
- Put the customer at the heart of everything you do; call when helpful.
- Take ownership of difficult situations and escalate when needed.
- Work with suppliers to achieve quick, suitable resolutions.
- Feed back issues so we can fix and prevent recurrence.
- Maintain up-to-date knowledge of the travel industry.
🎯 Requirements
- Excellent communication, including written and verbal skills.
- Highly organized with great attention to detail.
- Experience handling difficult, demanding customers.
- Highly empathetic and focused on quality resolutions.
- Excellent objection-handling and creative thinking.
- Proactively own escalations and take initiative.
🎁 Benefits
- Company pension contributions at 5%
- Individualised training budget to learn on the job
- Discounted holidays for you and your family and friends
- 25 days' holiday per year (plus 8 public holidays) increasing with service
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan and eye care vouchers
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