Related skills
netsuite zendesk apis sage glass📋 Description
- Be the voice of Ramp's Customer Support across live calls, email, and chat.
- Diagnose across payments, cards, travel, and accounting integrations.
- Own escalations end-to-end; route across teams and follow up.
- Build and shape AI tools; use AI tools daily and provide feedback.
- Ship improvements; fix gaps, SOPs, and knowledge articles; enable automation.
- Explain issues clearly with empathy and set customer expectations.
🎯 Requirements
- You're a systems thinker; ask why and prevent recurrence.
- Active AI tooling experience (Claude, Notion AI, etc.) with real-world results.
- Fast-moving with high standards; balance speed, accuracy, and thoroughness.
- Can discuss APIs, bank integrations, and accounting software without coding.
- Manage multiple priorities across teams; nothing falls through.
- Write clearly; explain reconciliation issues to a CFO without jargon.
🎁 Benefits
- Flexible PTO
- Unlimited AI token usage
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
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