Related skills
ai zendesk📋 Description
- Handle complex CX cases end-to-end via phone and email.
- Be the human in AI-assisted retention with empathy and context.
- Support white-glove relationships with VIPs and partners.
- Set the quality bar; model Fi's member experience.
- Surface product insights and feedback to CX leads.
- Operate with precision in our tools: Zendesk, knowledge base, and admin tools.
🎯 Requirements
- 1+ years in customer support; ideally with technical complexity or VIP/partner relations.
- Excellent verbal and written communication; articulate, empathetic, and clear under pressure.
- Strong judgment under ambiguity; balance customer needs with business goals.
- Bias toward ownership; resolve and document issues for the next person.
- Comfort with AI-assisted workflows; balance AI with human judgment.
- Dog lover at heart; startup energy to shape the CX team.
🎁 Benefits
- Generous PTO for breaks.
- Full medical, dental, and vision coverage.
- Wellness perks: free access to care and therapy.
- Dog-friendly office.
- $500 annual dog charity donation.
- Free Fi membership for your pets.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!