Customer Experience Agent

📋 Description

• Develop in-depth knowledge of Aventon’s product line, including features, benefits, and common troubleshooting needs
• Provide exceptional customer support via email and other support channels, ensuring a people-first approach
• Manage customer inquiries related to pre-sales, post-sales, and product support
• Evaluate, process, and release orders accurately and efficiently
• Utilize internal systems and workflows to resolve customer issues in a timely manner
• Document recurring issues, solutions, and FAQs to contribute to the internal knowledge base

🎯 Requirements

• 2+ years of experience in a contact center, customer support, or retail customer service environment
• Hands-on experience with Zendesk or similar ticketing/CRM systems (required)
• Strong written communication skills with exceptional attention to grammar, spelling, and tone
• Experience handling high-volume customer inquiries while maintaining quality and accuracy
• Comfortable using Google Workspace/Microsoft Office, and web-based tools
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment

🎁 Benefits

• Medical, Vision and Dental, Life Benefits
• Life & Supplement Life
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity!