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communication customer support ai zendesk phone support📋 Description
- Serve as first line of support for Ramp customers by phone (and email/chat)
- Troubleshoot issues using product knowledge and critical thinking
- Deliver accurate, empathetic solutions in a fast-paced, high-volume env
- Own escalations; move tickets forward with internal teams
- Adapt to new tools, product releases, and AI-powered workflows
- Meet/exceed CSAT, QA, and speed-of-service metrics
🎯 Requirements
- Phone confidence as primary support channel
- Able to work evenings, weekends, and some holidays
- Strong customer focus with empathy under pressure
- Excellent verbal and written communication
- Quickly learn Ramp's platform and apply product knowledge
- Strong analytical and problem-solving skills
🎁 Benefits
- 100% medical, dental & vision coverage
- 401k with employer match
- Flexible PTO
- Fertility HRA (up to $10k/year)
- Parental Leave
- Relocation support to NYC or SF (as needed)
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