Outbound transaction management for Czech customers (flights, hotels, transfers)
Social media engagement on Facebook and Twitter
Resolve complex customer complaints with outbound calls when needed
Provide market insights for the Czech market
Train our chatbot Sandy in Czech with the Tech team
Support translations and QA for Polish content

🎯 Requirements

Native or near-native Czech fluency with strong English
Excellent verbal communication; outbound calls for escalation
Experience in high-volume customer service or contact centre
Social media proficiency (Facebook, Twitter)
Proficient with web-based apps and internal systems
Adaptable; multi-task in fast-paced environment

🎁 Benefits

Company pension contributions at 5%
Individualised training budget for on-the-job learning
Discounted holidays for you and your family
25 days holiday plus 8 public holidays, increases with service
Enhanced maternity/paternity leave
Cycle to work scheme and eye care vouchers

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