Related skills
customer service intercom ecommerce zendesk marketplace operations📋 Description
- Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
🎯 Requirements
- Weekend availability required.
- 2+ years of Support experience (email/chat).
- Understanding of Ecommerce and Marketplace ops.
- Experience with Zendesk, Kustomer, or Intercom.
- Customer-first mindset and proactive problem-solver.
- Knowledge of Collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Start-up experience a plus.
🎁 Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
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