Related skills
marketplace intercom ecommerce zendesk collectibles📋 Description
- Interact with buyers and sellers with a customer-first attitude.
- Resolve all customer issues regarding payments, orders, and shipments.
- Become an expert in the Whatnot product, processes, and systems.
- Work with other departments to troubleshoot and resolve questions.
- Seek opportunities to reduce repeat contacts and improve CX.
🎯 Requirements
- 3+ years of support experience handling email and/or chat services
- Fluent in English and native Japanese
- Understanding of Ecommerce and Marketplace operations
- Experience with customer-facing systems like Zendesk, Kustomer, Intercom
- Customer-first mindset and service obsession
- Proactive problem-solver and process-improver
🎁 Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- ¥140,000 home office setup allowance
- ¥20,750 monthly allowance for cell phone and internet
- ¥69,500 monthly allowance for wellness
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