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customer service intercom zendesk problem solving order management📋 Description
- Interact with buyers and sellers to ensure a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and questions
- Become an expert in Whatnot’s product, processes and systems
- Work with other departments to troubleshoot and resolve open questions
- Seek opportunities to reduce repeat contacts and improve the overall customer experience
- Flexible option to work from home or Phoenix, AZ hub; commuting distance required
🎯 Requirements
- Bachelor’s degree or graduating Dec 2025 / Summer 2026
- Strong communication and clear, compassionate explanations
- Customer-first attitude with ownership
- Ability to multitask and learn new systems quickly
- Internship or part-time experience in customer service preferred
- Weekend availability; exposure to Zendesk/Intercom a plus
🎁 Benefits
- Generous Time off Policy
- Health Insurance options: Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly cell phone and internet allowance
- Retirement: 401k with employer match; Pension plans internationally
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