Related skills
communication customer support intercom zendesk teamwork📋 Description
- Interact with buyers and sellers to ensure positive experiences
- Resolve payments, orders, shipments and questions promptly
- Become an expert in Whatnot’s product, processes, and systems
- Collaborate with other teams to troubleshoot and resolve questions
- Seek to reduce repeat contacts and improve the overall customer experience
🎯 Requirements
- Bachelor’s degree; graduating Dec 2025 or by Summer 2026
- Strong communication; explain things clearly and compassionately
- Customer-first attitude and ownership
- Ability to multitask and learn new systems quickly
- Team player mindset and drive to improve processes
- Internship or part-time experience in customer service, retail, hospitality, or support preferred
- Exposure to support tools (Zendesk, Intercom) is a plus
- Weekend availability required
🎁 Benefits
- Generous time off policy
- Medical, Dental, Vision coverage
- Work From Home support
- Home office setup allowance
- Monthly cell phone and internet allowance
- Wellness and childcare benefits
- 401k with employer match in the US and international pensions
- Parental leave and family planning support
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