Customer Experience Advisor

📋 Description

• Handle student interactions (calls, chat, texts, emails) with empathy.
• Manage Tier II tickets and escalations for assigned brands.
• Maintain deep knowledge of at least one vertical across all brands.
• Use AI-powered tools to improve response efficiency and accuracy.
• Collect student feedback and product bugs for CX teams.
• Prioritize tasks and adapt to changing student/business needs.

🎯 Requirements

• 2+ years customer service or relevant experience
• Availability for weekend and/or evening work
• Ability to handle calls, chats, emails, and texts from students for 80%+ of your day
• Active listening to understand student needs; de-escalation when needed
• Clear verbal and written communication with proper grammar
• Remote, distraction-free workspace with reliable internet; headset provided

🎁 Benefits

• Competitive total rewards (base salary + bonus/stock options)
• 401k match
• Medical, dental, and vision benefits
• Generous paid time off and 19 holidays
• Flexible work schedule
• Wellness programs