Customer Experience Advisor

📋 Description

• Handle student interactions (calls, chat, texts, emails) with empathy.
• Handle Tier II tickets and escalations by brand/verticals.
• Deep knowledge of at least one vertical; support all brands within it.
• Use AI-powered support tools to boost response efficiency and consistency.
• Collect and share student feedback or product bugs with CX management.
• Prioritize deliverables and adapt quickly to meet student and business needs.

🎯 Requirements

• 2+ years customer service or relevant experience.
• Availability for weekend and/or evening work.
• Handle calls, chats, emails, and texts for 80%+ of your day.
• Listen to student needs, de-escalate, and provide productive solutions.
• Clear verbal and written communication with proper grammar.
• Open browser and navigate multiple tabs; strong time management.

🎁 Benefits

• Competitive total rewards (base salary + bonus/ stock options).
• 401k match.
• Medical, dental, and vision benefits.
• Generous paid time off + 19 holidays per year.
• Flexible work schedule.
• Fluent/bilingual in Spanish.