Related skills
stakeholder management ai quality management bpo csat📋 Description
- Lead CX team within Customer Relations; own strategy and execution.
- Drive global quality KPIs; oversee CSAT, standards, and reviews.
- Increase CSAT across 21 countries; align with internal/external teams.
- Balance workload between ops tasks and OKR projects.
- Roll out quality tool; embed AI into daily workflows.
- Be the quality voice in cross-functional projects.
🎯 Requirements
- 6–8+ years leading Quality/CS/BPO in high-growth tech.
- Proven process optimization and project management.
- Customer-first mindset and excellence focus.
- Data-driven; turn data into actionable strategy.
- Strong stakeholder mgmt across Product and BPO.
- Empathetic remote leader with collaboration.
🎁 Benefits
- Hybrid status: 2-3 days in office
- 4 additional weeks of leave
- 50% healthcare coverage
- Home office equipment support
- Minimum 25 days holiday per year
- Employee Stock Ownership Plan
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