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data analysis customer service stakeholder management gdpr nps📋 Description
- Dealing with complex escalations and stakeholder solutions.
- Handling formal complaints and NPS responses.
- Responding to reviews on Trustpilot, Google Reviews, and app stores.
- Resolving business-critical issues, including those escalated to the C-suite.
- Using compensation to support service recovery.
- Managing GDPR requests and compliance across teams.
🎯 Requirements
- Experience in a customer-facing role and tough conversations.
- Investigative, detail-oriented, and analytical.
- Passionate about turning bad experiences into good ones.
- Skilled in risk assessment, prioritisation and workload management.
- Adaptable and able to thrive in a fast-paced environment.
- Strong verbal and written communication.
🎁 Benefits
- Standard shifts 8:45am–5:30pm for work-life balance.
- Seafront office with social events, massages, snacks.
- Flexibility to work from home 1 day per week.
- Stock options to share in Motorway’s growth.
- Pension scheme with NEST.
- Health insurance through BUPA with fitness discounts.
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