Related skills
customer support data analysis compliance stakeholder management gdpr📋 Description
- Dealing with complex escalations and coordinating with stakeholders for customer-focused solutions.
- Handling formal complaints and NPS responses.
- Responding to reviews on Trustpilot, Google Reviews, and the app store.
- Resolving business-critical issues, including those escalated to the C-suite.
- Using compensation to support service recovery.
- Managing GDPR requests and ensuring cross-team compliance.
🎯 Requirements
- Experience in a customer-facing role with tough conversations.
- Investigative, detail-oriented, and analytical.
- Passionate about customer care and turning bad experiences into good ones.
- Strong risk assessment, prioritisation, and workload management.
- Adaptable and able to thrive in a fast-paced environment.
- Excellent verbal and written communication.
🎁 Benefits
- Standard shifts 8:45am to 5:30pm.
- Seafront office with social events, weekly massages and free snacks.
- Flexibility to work from home 1 day per week.
- Stock options to share in Motorway’s growth.
- Pension with NEST.
- Commitment to your personal development.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!