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communication data analysis gdpr nps trustpilot📋 Description
- Dealing with complex escalations and stakeholder solutions.
- Handling formal complaints and NPS responses.
- Responding to reviews on Trustpilot, Google, and the app store.
- Resolving business-critical issues, including C-suite escalations.
- Using compensation to support service recovery.
- Managing GDPR requests and monitoring compliance.
🎯 Requirements
- Experience in a customer-facing role, handling tough conversations.
- Investigative, detail-oriented, and analytical.
- Passionate about customer care and turning bad experiences into good ones.
- Strong risk assessment, prioritisation, and workload management.
- Adaptable and able to contribute to a fast-paced environment.
- Excellent verbal and written communication.
🎁 Benefits
- Shifts 8:45am to 5:30pm.
- Seafront office with events, massages, snacks.
- Work from home 1 day per week.
- Stock options in Motorway.
- Pension scheme with NEST.
- Comprehensive health insurance through BUPA.
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