Schedule and coordinate services; manage complex projects with affiliates.
Receive and handle customer calls and email requests; ensure timely responses.
Act as escalation point before disputes; escalate to Team Lead as needed.
Maintain open communications with affiliates per contracts and scope of work.
Provide information to supervisors and teammates; serve as handoff point between shifts.
May run ad-hoc reports and analyze performance trends.

🎯 Requirements

High school diploma required.
4+ years of customer service experience preferred.
Preferred experience as a CSR III.
Basic troubleshooting knowledge and ability to articulate.
Ability to communicate industry language.
Microsoft Word, Excel, Outlook proficiency.

🎁 Benefits

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot