Develop and maintain positive client relations to ensure superior client satisfaction
Receive and handle customer calls and email requests for services
Manage real-time inquiries while tracking commitments
Schedule and complete services; handle complex projects with multiple affiliates
Act as final escalation point before disputes are highlighted to Team Lead
Maintain open communication with affiliates per contract and scope of work

🎯 Requirements

High school diploma required
4+ years of customer service experience preferred
Preferred CSR III experience
Basic troubleshooting knowledge and ability to articulate
Ability to communicate industry language
Microsoft Word, Excel, Outlook proficiency

🎁 Benefits

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities

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