Support Jumio enterprise customers and collaborate with internal teams
Handle all levels of technical support cases, from basic questions to complex issues
Analyze, reproduce, and troubleshoot customer problems to provide solutions
Manage escalations to resolution; standby hours may be required
Certify customer integrations before launch
Collaborate with cross-functional agile teams and stakeholders
Contribute to knowledge bases, incident reports, and release notices

🎯 Requirements

3-5 years in customer-facing technical roles
BA/BS/MS in CS, MIS, or related field
Strong technical communication skills
Strong troubleshooting and analytical mindset
Proactive, identifies workflow improvements
Experience managing customer escalations and updates
Web/mobile tech: REST, JSON, JavaScript, HTML, CSS, iOS, Android, React Native, Flutter
Able to multi-task in fast-paced environment

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