Related skills
sre helm grafana prometheus kubernetes📋 Description
- Be the technical front door for post-sales accounts; triage Tier 1/2 issues; lead P0 war rooms.
- Diagnose runtime issues: latency, memory, GPU usage, concurrency, and model lifecycle.
- Debug infra across Kubernetes, networking, observability, and alerting.
- Pull logs and traces; correlate signals in Grafana/Loki/Prometheus to root causes.
- Lead outages, coordinate across Product/SRE/Infra; deliver root cause analyses after P0/P1.
- Proactive account ownership for top enterprise accounts; set up monitoring and alerts; drive QBRs and expansion.
- Coordinate SA to CE handoffs; maintain runbooks and diagnostic best practices; drive end to end projects.
🎯 Requirements
- Deep Kubernetes troubleshooting with pod/resource debugging; Grafana/Loki/Prometheus.
- Infra debugging across container orchestration, networking, service dependencies; production cluster experience.
- Experience managing high-severity incidents; SLAs, war rooms, post incident reviews, exec comms.
- Strong project management with ownership; run multiple complex, multi-stakeholder initiatives.
- Translate recurring technical pain points into roadmap level insights and product improvements.
- Strong communication and executive presence during high visibility situations.
🎁 Benefits
- Meaningful equity
- 100% coverage of medical, dental, and vision for you and dependents
- Generous PTO including Winter Break
- Paid parental leave
- Company-facilitated 401(k)
- Exposure to ML startups and learning opportunities
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