Related skills
slack business intelligence jira confluence pms📋 Description
- Manage onboarding for new hotel clients, including BI and PMS integrations and config.
- Escalate complex issues to the Data Engineering team for quick resolution.
- Train and empower clients via video calls and clear communication.
- Handle 20-50 onboardings concurrently across implementation stages.
- Serve as trusted advisor, translating technical info into user-friendly guidance.
- Collaborate with the Product Integration Management team to troubleshoot data issues and ensure performance.
🎯 Requirements
- Proven experience in a technical implementation or client onboarding role.
- Hands-on experience integrating software systems (PMS or BI tools).
- Excellent communication and presentation skills for training users.
- Strong organizational skills to manage multiple projects.
- Customer-centric mindset and problem-solving focus.
- Proactive, collaborative approach to improving team processes.
🎁 Benefits
- Flexible working: work from home or at global offices.
- Flexible time off: autonomy to manage your work-life balance.
- Alan Healthy benefits: 160€/month for food or nursery.
- Flexible retribution: payroll deductions for food, transportation and/or nursery.
- Wellbeing support: ClassPass subsidy up to 80%.
- Comprehensive health insurance: 100% Alan coverage for you and dependents.
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