Related skills
slack customer success saas jira onboarding📋 Description
- Own the onboarding journey for new clients, from integration to training.
- Ensure clients leverage the platform from day one for long-term success.
- Connect clients with our BI and PMS products and configure reports.
- Escalate complex issues to Data Engineering for quick resolution.
- Translate technical concepts into clear guidance for clients.
- Manage 20–50 client onboardings concurrently across stages.
🎯 Requirements
- SaaS onboarding/technical implementation experience.
- Hands-on PMS/BI tool integration.
- Clear, engaging client training and communication.
- Strong multi-project organizational skills.
- Customer-centric problem-solving mindset.
- Knowledge of hospitality ops and revenue systems.
🎁 Benefits
- Flexible remote work options (home or offices).
- Flexible time off to balance life.
- Alan health benefits: 160€/month for food or nursery.
- ClassPass subsidy up to 80%.
- 100% health insurance for you and dependents.
- Career development and training opportunities.
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