Customer Engagement Representative

📋 Description

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team as needed

🎯 Requirements

• 2+ years of customer support experience (email, phone, and/or chat)
• Ability to communicate clearly in spoken and written English
• High School diploma or equivalent
• Authorized to work as a 1099 contractor in the U.S.
• Reliable high-speed internet (min 100 Mbps)
• Computer with 16 GB RAM (recommended)
• Quality headset for voice calls
• Webcam for meetings/trainings

🎁 Benefits

• Remote work from home
• 6-month contract with potential extension
• 40 hours per week
• Shifts 7 AM–7 PM US Central Time
• 1099 independent contractor
• US work authorization required