Customer Engagement Representative

📋 Description

• Provide warm, responsive support across email, chat, and phone
• Build rapport with customers to understand their needs and guide them through the next step in their journey
• Use scripts and tools to create a consistent, top-tier customer experience
• Assign leads to the right partner agents or teams
• Troubleshoot questions or concerns with clarity and care
• Flag issues to the Customer Engagement Operations Team as needed
• Jump in on additional tasks to help keep things running smoothly

🎯 Requirements

• 2+ years of customer support experience (email, phone, and/or chat)
• Ability to communicate clearly in spoken and written English
• Ability to learn and adapt quickly
• Internet speed of at least 50Mbps to make video and VoIP calls
• High School diploma or equivalent
• Experience using help desk software and remote support platforms
• Google Workspace familiarity
• Experience with high-volume call environments
• Basic real estate knowledge
• B2B customer support

🎁 Benefits

• Hourly Pay: $16 USD/hour
• Type: 1099 Independent Contractor
• Duration: 3–6 months, potential extension
• Schedule: Shifts between 7 AM – 7 PM US Central Time
• Location: Remote. Philippines preferred
• Must be authorized to work as a 1099 contractor in the U.S.