Related skills
account management analytics customer success onboarding cross-functional collaboration📋 Description
- Oversee the customer journey from onboarding through renewal.
- Develop SOPs to accelerate time-to-value and deepen engagement.
- Collaborate with customers to create ADPs with objectives and milestones.
- Monitor customer health using analytics to prevent churn.
- Act as the central liaison between departments, clarifying priorities and removing roadblocks.
- Lead Quarterly Business Reviews (QBRs) to showcase value and gather insights.
🎯 Requirements
- A passion for user success, ensuring Bitwarden customers excel at every stage.
- Genuine empathy that fosters authentic connections.
- Executive-level interpersonal skills for building trust and alliances.
- An analytical, data-driven approach using usage metrics and feedback.
- Flexibility in responding to evolving customer demands with cross-team collaboration.
- Direct, transparent communication and compelling presentation skills.
🎁 Benefits
- The Bitwarden user community loves staying secure and meaningful work.
- Become an expert in security tech and open-source software.
- Bitwarden supports remote work with a global, diverse team.
- Learn and grow with ongoing challenges and development.
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