Customer Enablement Specialist

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

lms apis localization llm workflow builders

๐Ÿ“‹ Description

  • Guide new customers through onboarding packages, ensuring value within 90 days.
  • Conduct yearly workflow audits to uncover inefficiencies and boost ROI.
  • Translate technical features into easy tutorials.
  • Track multiple customers through the onboarding window.
  • Support the Academy team in creating educational content.
  • Host AMA sessions with a live audience.

๐ŸŽฏ Requirements

  • Deep expertise as a Phrase Power User.
  • Explain APIs, workflow builders, and LLM solutions to non-technical users.
  • Strong organizational skills for high-volume account management.
  • Think quickly and provide practical advice during live client calls and Q&A sessions.
  • Mastery of live presentations to large audiences.
  • Experience creating video walkthroughs or tutorials.
  • 5+ years of hands-on localization experience.
  • Bonus: familiarity with LMS platforms and Academy tools.

๐ŸŽ Benefits

  • 4 Company holidays in addition to regular holidays.
  • A Christmas break to spend time with family.
  • Your birthday off to celebrate you.
  • 2 Giveback days for volunteering or charity.
  • Professional onboarding.
  • Learning and development through Phrase learning.
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