Related skills
lms analytics intercom instructional design content development📋 Description
- Design and implement scalable learning programs using LMS and in-app guides to onboard customers.
- Create engaging content: tutorials, videos, KBs, and interactive modules.
- Collaborate with Product, Customer Success, Implementation, and Support.
- Enhance Implementation Specialist effectiveness with frameworks and toolkits.
- Optimize knowledge base resources and train customer support AI chatbots.
- Measure program impact with KPIs, product usage, NPS, and CSAT.
🎯 Requirements
- 4+ years in customer enablement, instructional design, customer success, or related SaaS field.
- Content development skills: guides, videos, and interactive modules.
- Digital learning expertise with LMS and digital adoption platforms (WalkMe, Intercom, Brainstorm).
- Instructional design knowledge and understanding of adult learning principles.
- Analytical mindset: define, track, and interpret KPIs to improve programs.
- Bonus: experience with gamified/micro-learning platforms and certification programs.
🎁 Benefits
- Competitive base salary with bonus incentive eligibility
- Full benefits (medical, dental, vision, disability)
- 401(k) with company match
- On-demand courses via LinkedIn Learning
- Tuition reimbursement and continuing education
- Unlimited paid vacation policy
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