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account management customer success saas cross-functional collaboration training📋 Description
- Manage adoption journey for enterprise customers
- Use product data to inform proactive engagement
- Share best practices and product expertise to unlock value
- Build trusted relationships across roles and departments
- Identify internal champions to advocate for Figma Weave
- Deliver live, scalable training customized to customer maturity
🎯 Requirements
- 4+ years in Customer Success, Enablement, AM or SaaS
- Excellent communication with diverse customer personas
- Strong product knowledge; customer-first, consultative approach
- Track record of driving outcomes; cross-functional collaboration
- Experience with node-based design tools or design/collab tools
- UX/UI, Design Ops, or Frontend Development background
🎁 Benefits
- Equity and competitive benefits
- Health, dental, vision coverage
- Retirement plan with company contribution
- Parental leave and family planning support
- PTO, wellness stipend, learning stipend
- WFH stipend and cell phone reimbursement
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