Related skills
account management customer success saas onboarding cross-functional collaboration📋 Description
- Manage adoption journey for enterprise customers.
- Define and implement tailored enablement strategies.
- Use product data to inform proactive engagement.
- Build trusted relationships with stakeholders across orgs.
- Collaborate with Account Executives on reviews and expansion.
- Deliver live, scalable training for customer maturity.
🎯 Requirements
- 4+ years in Customer Success, Enablement, Account Management or SaaS.
- Excellent communication across a wide range of personas.
- Strong product knowledge and customer-first, consultative approach.
- Track record of driving outcomes and collaborating with cross-functional teams.
- Experience with node-based design products or design tools is a plus.
- Background in UX/UI, Design Ops, or Frontend Development is a plus.
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