Related skills
account management customer success figma saas onboarding📋 Description
- Manage adoption journey for large strategic customers
- Understand goals and success metrics; use data for proactive engagement
- Document bespoke enablement plans for customers
- Share best practices and product insights to unlock Figma value
- Build trusted relationships across roles and departments
- Collaborate with Account Executives on reviews and expansions; deliver training
🎯 Requirements
- 4+ years in Technical Account Management, Technical CS, CS, Enablement, or related SaaS role
- Excellent communication with diverse customer personas
- Strong product knowledge and a customer-first, consultative approach
- Track record of driving outcomes and cross-functional collaboration
- Bonus: Experience using Figma or design tools; UX/UI or Design Ops background
🎁 Benefits
- Equal opportunity workplace
- Accommodations available for applicants with disabilities
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