Related skills
communication account management saas stakeholder management cross-functional collaborationπ Description
- Manage adoption journey for strategic customers
- Design enablement plans to drive product adoption and value
- Partner with AEs, Onboarding, TAMs for seamless experiences
- Build relationships across roles, from contributors to leaders
- Document bespoke enablement plans and best practices
- Deliver live, scalable training tailored to customer maturity
π― Requirements
- 4+ years in TAM/Tech CS/Customer Success in SaaS
- Excellent communication across customer personas
- Strong product knowledge with a customer-first approach
- Proven ability to drive outcomes with cross-functional teams
- Fluent in Portuguese, Spanish and English (LATAM focus)
- Nice to have: experience with Figma or design tools
π Benefits
- Disability accommodations during application process
- Inclusive, equal-opportunity workplace
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