Customer Education Specialist

📋 Description

• Deliver trainings to Teachers, Admins, and Counselors on our GoGuardian and Pear Deck Learning Suites
• Become an expert in our product, value proposition, and best practices to effectively articulate and support all product trainings
• Support customer education by continuing to develop and update training content
• Understand our customers' challenges and identify ways that our products' functionalities can meet their needs
• Collaborate closely with internal teams to support a cohesive and high-quality customer experience
• Design and develop instructional materials for new product trainings and professional development experiences

🎯 Requirements

• 3+ years prior experience in software training, K-12 teaching, adult education, coaching, or live facilitation
• Experience in curriculum and instruction or the Pear Deck Learning Suite
• Ability to quickly develop rapport and trust with a diverse customer base and leads with patience and empathy
• Past experience in instructional design or lesson planning
• Self-starter, with the ability to thrive in a fast-paced, unpredictable environment
• Adept at project management and cross-functional collaboration to support training initiatives for team

🎁 Benefits

• The typical base salary range for this position is $60,000 - $70,000.
• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility & adoption reimbursement, and more.
• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.