Customer Education Manager

📋 Description

• Own a key segment of the MaintainX curriculum, defining required knowledge and skills.
• Conduct ongoing research into learning audience motivations and skill trends.
• Use ADDIE and SAM to craft instructional content for behavior change.
• Design and execute a content maintenance plan aligned to the product roadmap.
• Develop a distribution plan using help docs, in-app guidance, and collateral.
• Help define the Customer Education roadmap with the broader team.
• Provide consultation on curriculum and content design to teammates.

🎯 Requirements

• Five+ years in an education-related role (Customer Education, Training & Enablement, L&D, etc.).
• Three+ years creating eLearning content.
• Proficiency with Camtasia for video production.
• Proficiency with Articulate, Adobe Captivate, or Parta.
• Familiarity with learning management systems (LMS).
• Experience collaborating with subject matter experts (SMEs).
• Strong ability to communicate technical concepts clearly.
• Detail-oriented with grammar, aesthetics, and consistency.

🎁 Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• Culture: work with a global team that reflects MaintainX values.
• Meritocracy where ideas and effort are publicly celebrated.