Customer Education and Communities Manager

📋 Description

• Build and own a new customer education and communities program.
• Design onboarding content and adoption motions to speed value.
• Centralize onboarding content, partner resources, and community.
• Translate product capabilities into adoption campaigns and guides.
• Create internal product curriculum and partner enablement certification.
• Run enablement analytics to measure ROI and adoption impact.

🎯 Requirements

• 5+ years in customer enablement/education or partner enablement at a B2B SaaS.
• Built enablement programs from scratch.
• Strong product instinct; translate capabilities into customer value.
• Fluent in AI tooling for content, knowledge management, and automation; measurable outcomes.
• Cross-functional with Product, CS, PS, and Partners.
• Excellent writing and content design; independent work.

🎁 Benefits

• HIPAA compliance: roles may involve handling sensitive data.
• Diversity & Inclusion at Kustomer.
• Candidate Privacy Notice: https://www.kustomer.com/privacy/candidate-statement/
• Competitive salaries and stock options; health coverage and 401K in the US.
• UK benefits: pension and supplemental health insurance.