Customer Delight Specialist, Superhuman Mail

📋 Description

• Become Superhuman's most knowledgeable product expert.
• Excite, educate, and help customers be brilliant at email.
• Communicate with customers via emails and tickets to solve problems.
• Be the voice of our customers and advocate for their needs.
• Influence product and growth strategy to delight customers.
• Iterate and improve the customer experience across the team.

🎯 Requirements

• 1+ year in customer-facing roles with a technical product.
• Distill complexity into clear, concise messaging remotely.
• Navigate difficult situations with care and accountability.
• Love troubleshooting and root-cause technical issues.
• Develop problem-solving and communication with empathy.
• Proactively manage tasks across multiple projects.

🎁 Benefits

• Professional growth through autonomy and trust.
• Connected remote-first hybrid culture with belonging.
• Competitive pay and health benefits, ample time off.
• Home office setup support, wellness, and pet stipends.
• Learning and development opportunities.
• Relocation support to move to Warsaw with a relocation bonus.