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cloud saas postgresql nosql ruby📋 Description
- Own complex customer escalations end-to-end across Success and Support.
- Collaborate across engineering, support, and customer teams.
- Apply AI to support workflows to speed troubleshooting.
- Review source code to propose tests and fixes.
- Build internal diagnostic tools to improve support.
- Communicate root causes and timelines within SLA.
🎯 Requirements
- Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Systems, or related.
- 3+ years in software engineering including customer-facing roles.
- Strong proficiency in Ruby (core language).
- Strong understanding of network protocols and distributed systems.
- Experience in SaaS environments and cloud infrastructure.
- Experience with relational databases (PostgreSQL) and NoSQL.
🎁 Benefits
- Flexible, trust-oriented culture.
- Dynamic, supportive work environment.
- Comprehensive benefits package.
- Opportunities to apply AI across workflows.
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