Related skills
coaching stakeholder management content development crm tools training delivery📋 Description
- Train and elevate Customer Care interactions and processes.
- Enable onboarding through structured induction and role-specific training to go-live confidently.
- Facilitate engaging sessions that simplify complex information.
- Identify training needs via QA feedback, Team Leader insights and trends.
- Develop and maintain training materials and facilitation plans for new products and changes.
- Track training effectiveness and report on attendance, scores, and readiness.
🎯 Requirements
- Minimum 2 years' experience training call center or customer support agents.
- Prior experience as a Customer Care Representative is an added advantage.
- Solid understanding of customer support ops, KPIs, QA practices, and workflows.
- Ability to develop training materials for products, processes, and systems.
- Coaching individuals and groups with feedback; partner with Team Leaders and QAs.
- Fluency in English and Bachelor's degree in Education, Training & Development.
🎁 Benefits
- Shape how hundreds of agents deliver world-class support.
- Culture of continuous learning and development.
- Equal opportunity employer with diversity and flexibility.
- Rolling applications with growth opportunities.
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