Related skills
looker sql tableau twilio metabase📋 Description
- Own CX metrics; design dashboards; drive operational recommendations.
- Lead AI adoption; measure impact; drive agent adoption via enablement.
- Configure voice/telephony platform; IVR design; routing; queue; bot scripts.
- Collaborate with Engineering, IT, Product, and BPO to translate CX needs into scalable configurations.
- Manage end-to-end technical programs from scoping to deployment and measurement.
- Identify gaps; build business cases; drive improvements to production.
🎯 Requirements
- 3–5+ years in CX operations, analytics, or systems.
- Configured/optimized voice/telephony (IVR, routing, bots) with Five9/Genesys/Twilio.
- CX tech stack integrations across CRM, QA, WFM.
- Deployed AI tool in CX; strong adoption metrics.
- SQL and BI tools (Looker, Tableau, Metabase) for data analysis and reporting.
- Thrives in ambiguity; ships fast with quality; clear communicator.
🎁 Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Data Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!