Related skills
customer service excel microsoft office leadership powerpoint📋 Description
- Lead and coach a high‑performing customer care team
- Develop people with coaching sessions and formal plans
- Ensure schedules, discipline, and organizational practices
- Manage KPIs, SLA adherence, and workload monitoring
- Guide complex customer scenarios and risk‑related decisions
- Drive continuous improvement and change leadership
🎯 Requirements
- University degree + 3+ years leading teams
- No‑degree option: 5+ years leading teams
- Proven leadership in customer service
- Experience handling escalations and risk situations
- Strong communication, problem solving, and EQ
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
🎁 Benefits
- Hybrid model with 2 days in office
- Health, disability and life insurance
- Holidays and paid time off policies
- Paid volunteering opportunities (5 days/year)
- Career growth in a global organization
- Generous wellness and other benefits
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