Related skills
excel powerpoint word📋 Description
- Lead and coach a high-performing customer care team.
- Manage KPIs to meet service, quality, and productivity targets.
- Handle escalations and complex customer scenarios with discretion.
- Drive continuous improvement in processes and workflows.
- Ensure adherence to schedules and team discipline.
- Guide the team through risk-related decisions and sensitive cases.
🎯 Requirements
- Option A: University degree + 3+ years leading teams.
- Option B: No degree + 5+ years leading teams.
- Experience in customer service, collections, or high-stakes scenarios.
- Proven KPI improvement, performance stabilization, and results.
- Experience resolving escalations and handling sensitive cases.
🎁 Benefits
- Market competitive salary.
- Career growth in a global organization.
- Hybrid work model with 2 days in office.
- Generous health, disability, and life insurance.
- Paid holidays, time off, and life event leave.
- Paid volunteering opportunities (5 days/year).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!