Customer Care Specialist (MiSUMi)

📋 Description

• Primary contact for quotes, orders and inquiries.
• Process quotes and sales orders quickly and accurately.
• Manage case inquiries via phone, email, chat.
• Resolve issues and coordinate with internal teams.
• Communicate updates clearly to customers.
• Support US customers, align with US hours.

🎯 Requirements

• Bachelor’s degree or 6+ years CS experience.
• Fast-paced, operations-driven CS background.
• Fluent English; strong written and verbal skills.
• Strong listening, troubleshooting, and conflict resolution.
• Detail-oriented with excellent time management.
• Proficient in Outlook, Word, Excel.

🎁 Benefits

• Inclusive, diverse team culture.
• Collaborative, respectful work environment.
• Growth and continuous learning mindset.
• Opportunity to contribute to a world-class org.
• Inclusive hiring and diversity commitments.