Answer inbound calls with professional and empathetic customer service.
Assess member needs by active listening and problem-solving.
Assist members via email, web, and chat.
Verify member eligibility and document requests in CRM; explain benefits.
Maintain adherence to metrics such as SLA, call abandonment, and speed to answer.
Fulfill additional responsibilities as assigned.

🎯 Requirements

Bachelor’s Degree preferred; relevant experience acceptable.
1-3+ years of client service experience.
High emotional intelligence and strong communication skills.
Team player with a passion for delivering exceptional customer service.
Change agility; comfortable in a fast-paced environment.
Reliable, punctual, with independent judgment.

🎁 Benefits

Health, life, and disability insurance.
401K employer matching.
Paid holidays and PTO.
Equal opportunity employer with accommodations available.

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