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crm community management zendesk social media moderation kustomer📋 Description
- Manage and respond to customer inquiries across Instagram DMs, Reddit, product reviews, and other digital platforms.
- Troubleshoot basic technical and product issues via clear, concise written communication.
- Maintain a warm, consistent Nanit brand voice across interactions.
- Identify trends and customer sentiment from digital channels and share insights with partners.
- Escalate complex issues with clear documentation and follow-through.
- Collaborate with Social Media, Product, and Customer Success teams for alignment.
🎯 Requirements
- Empathetic, high-quality customer care oriented by accountability and curiosity.
- Clear, confident written communicator who can translate technical concepts with calm.
- Comfortable engaging with customers in public-facing spaces on social platforms.
- Highly organized and detail-oriented; can manage multiple conversations.
- Proactive self-starter who thrives in a fast-paced environment.
- Eager to learn Nanit’s products, tools, and internal systems.
🎁 Benefits
- Equity
- Healthcare benefits
- 401(k) plan
- Short-term and long-term disability coverage
- Basic life insurance
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