Related skills
excel google workspace english powerpoint word📋 Description
- Inbound/outbound service contacts; sell Nextiva products.
- Answer calls from a live queue.
- Use real-time resources to overcome objections and cancellations.
- Address removals/cancellations; meet customer needs.
- Identify root cause; propose best solution; expedite first call.
- Upsell/cross-sell opportunities while sustaining relationships.
🎯 Requirements
- 2+ years retention/sales or customer-facing phone support.
- English fluency (verbal and written).
- Comfortable with phone, email, and chat.
- High urgency, ownership, and ability to meet metrics.
- Cross-sell/upsell ability.
- Strong problem-solving, negotiation, and retention skills.
🎁 Benefits
- Health, vision, and dental insurance for you and family.
- Life insurance coverage (24x monthly salary).
- Paid time off: vacation and personal days.
- Christmas bonus, vacation premium, savings match.
- Employee assistance program and wellness initiatives.
- Ongoing learning and career development.
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