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ms office excel erp case management outlook📋 Description
- Advocate for customers; prepare/processing quotes and orders; follow up on status.
- Assist customers with orders, quotes, specs, pricing, and RMA/credit requests.
- Answer calls and chat professionally; manage time to complete tasks daily.
- Primary contact for quality issues; coordinate resolutions with internal teams.
- Leverage internal resources; deepen product knowledge; improve first call resolution.
- Work well under pressure; meet deadlines; adapt to daily changes.
🎯 Requirements
- Associates or Bachelor's degree in business or engineering.
- 1-3 years customer service experience.
- Excellent verbal and written communication.
- Strong listening, troubleshooting, negotiation, problem solving.
- Analytical skills for data-driven process improvements.
- Proficient in MS Office: Outlook, Word, Excel.
🎁 Benefits
- Medical, Vision, Dental, Life, Disability, and more.
- 401(k) with company match.
- Commuter Transit Benefits.
- Employee Resource (EAP/GEAS) programs.
- Fitness club membership; HSA/FSA options.
- Parental Leave, PTO and Paid Holidays.
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